FAQs

Please find a list of our most frequently asked questions. If you do not find your answer here, please contact us and we will happy to help you.

How do I purchase an event?

  1. First you must create an account, once you are logged in, all the available events you have purchased are listed.
  2. You can click on the purchase event link to get a list of events available.
  3. Complete the required fields and you will be directed to the events page where you can then select the event you purchased.

How do I view an event?

Login to your account from your desktop, laptop, tablet or phone. You will automatically be taken the events page that will list all the events your have purchased. Simply click on the link you wish to access.

Why does my account time-out?

Your account may time-out for one of two reasons. First, it has been left inactive too long and the event has updates that require to to login to access. The second reason is that you may be trying to access the event while logged into another device. You can only be logged in on one device at a time. For instance, if you are logged in on your phone, go home and login from your computer your session on the phone will be timed out and you will have to login again.

How do I get updated performance times?

Performance times are updated after each routine, however in order to see these updates you need to refresh your browser. We are working to make this feature occur automatically but for now please refresh your screen for this updated information.

How do I see all the routine information?

On the right side of each routine listing there are three small dots. Clicking (or tapping) these dots will expand the information about the routine.

How do I see the Adjudication Scores?

The adjudication scores are published after each award session. You simply need to click or tap on the performed routines list, marked by checkbox at the top of the app, and the adjudication scores for all the announced routines will be listed in the routine details. You will also see adjudication scores in your favourites list for routines that have been announced.

What does the star beside each routine do?

The star allows you to click or tap to select your favourites. You can then click or tap the star at the top of the app and it will list all of your favourited routines. You can add more by going back to the routines list and remove them by simply clicking or tapping the star a second time.

How do I view my favourite routines?

To view your favourite routines, simply click or tap the star at the top of the app. Your adjudications scores will also be visible here for these routines once published after the awards session.